Privacy Policy

This Privacy Policy explains what personal data Dillenium collects, how we use it, who we share it with, and what rights you have over it. We are committed to handling your data responsibly and transparently.

╸Who We Are

Dillenium is a digital agency specializing in AI automation, web design, and brand identity services for US-based real estate professionals. We operate as a remote-first business registered in the United Arab Emirates and serving clients in the United States.

Data Controller: Dillenium
Contact: [email protected]
Website: dillenium.com

╸What Date We Collect

Data you provide directly

When you use our website, contact forms, Growth Assessment, or purchase our services, we may collect:

• Full name and business name
• Email address and phone number
• Real estate market and location
• Business details and service preferences provided in forms
• Payment information (processed securely by Stripe — we do not store card details)
• Messages and communications sent to us
• Growth Assessment responses and service preferences

Data collected automatically

When you visit dillenium.com, our website automatically collects:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Cookie section below)

╸How We Use Your Data

We use the data we collect for the following purposes:

• Delivering our services — setting up, managing, and optimizing the services you have purchased.
• Client communication — responding to enquiries, sending project updates, and scheduling calls.
• Billing and payments — processing setup fees and monthly retainers through Stripe.
• Service improvement — understanding how visitors use our website to improve the user experience.
• Marketing — sending service updates and relevant content to clients and enquirers who have opted in. You can unsubscribe at any time.
• Legal compliance — maintaining records as required by applicable law.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. Ever.

╸Third Parties We Share Data With

To deliver our services, we use a number of trusted third-party platforms. Each handles your data under their own privacy policy:

• Stripe (stripe.com) — payment processing. Stripe is PCI DSS Level 1 certified.
• Web3Forms (web3forms.com) — contact and assessment form submissions
• Calendly (calendly.com) — meeting scheduling
• Go High Level (gohighlevel.com) — CRM and automation for client projects
• Make.com (make.com) — workflow automation for client AI systems
• Google Analytics (analytics.google.com) — website traffic analytics
• WordPress / Elementor — website hosting and page building platform

We share only the minimum data necessary with each third party and do not authorize any of these platforms to use your data for their own marketing purposes.

Cookies

Dillenium.com uses cookies — small text files stored on your device — to make the website function correctly and to understand how visitors use it. The cookies we use include:

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — Google Analytics, used to understand page views, traffic sources, and visitor behaviour. No personally identifiable information is collected.
• Third-party cookies — Calendly and Stripe may set cookies when their embedded tools are used on our site.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the website.

╸How Long We Keep Your Data

We retain personal data only as long as necessary for the purpose it was collected:

• Active client data — retained for the duration of the client relationship plus 2 years
• Enquiry data — retained for 12 months from the date of enquiry if no service is purchased
• Payment records — retained for 7 years as required by standard accounting regulations
• Website analytics data — retained for 26 months (Google Analytics default)

You have the following rights over your personal data held by Dillenium:

• Right of access — request a copy of the personal data we hold about you
• Right to correction — ask us to correct inaccurate or incomplete data
• Right to deletion — request that we delete your personal data, subject to legal retention requirements
• Right to object — object to your data being used for marketing purposes
• Right to data portability — request your data in a portable format

To exercise any of these rights, email [email protected] with the subject line “Data Request.” We will respond within 10 business days.

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These include:

• HTTPS encryption across all pages of dillenium.com
• Stripe’s PCI DSS Level 1 certified payment processing — we never store card details on our servers
• Access controls limiting who within Dillenium can access client data
• Use of SOC 2 compliant third-party platforms wherever possible

No method of data transmission over the internet is 100% secure. While we use best-practice measures, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our services after a policy update constitutes acceptance of the revised terms.

For any privacy-related questions, data requests, or concerns, please contact us directly.